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Security & Privacy

Because information is our business, we understand how important it is to you to know what will happen to any credit or other personal information you give us. Security involves ensuring that any sensitive information you may provide to us or we transmit to you is handled safely. Privacy deals with information we gather about you, and what we do with that information once we have it. We hope this statement will answer your questions about our information policies and security precautions.

Our Commitment to Security
ConsumerInfo.Com®, the site that hosts the CreditCheck Monitoring Service offered through FreeCreditReport.Com, employs sophisticated encryption and authentication technologies so that every transaction you make with us online is secure. We employ SSL (secure sockets layer) encryption to protect the information you send to us, and our Digital ID from VeriSign, Inc. allows your server to verify ConsumerInfo.Com's Internet identity every time you visit our site.

But simply having the technology wasn't good enough for us. In addition to employing these high-security measures, ConsumerInfo.Com has undergone the rigorous certification process for the International Computer Security Association's (ICSA) Web Certification program. This process examined every aspect of our security precautions, encompassing an on-site inspection of our facility for physical security and policy plus a remote assessment of our potential vulnerabilities to web-based attacks. In addition, the ICSA's certification is a continuous process, repeated several times during the year and renewed annually, so you know ConsumerInfo.Com's security measures are state-of-the-art.


The Information We Collect
You browse the FreeCreditReport.Com and ConsumerInfo.Com web sites anonymously. We do track which pages of our sites you visit and note the address of your server (as all web sites do automatically)--general information that enables us to serve you better by continually improving our site based on up-to-date use patterns.

When you purchase one of our products online, we collect information necessary for authentication and billing. To process your order we need your full name and current address, telephone number (in case we need to contact you due to a problem with your order), and a valid credit card. If you are signing up for online delivery with the CreditCheck® Monitoring Service, we need your email address, in order to notify you when your credit report is ready to view. For orders involving credit reports, we need your Social Security number and date of birth, as we must have this information to obtain your credit report for you. We ask for your previous address if you have moved within the last five years and your mother's maiden name so that we can verify your identity and address before delivering your credit report and whenever you call our Customer Service Department.

All of this information is then moved to a secure computer by means of a one-way transfer on our proprietary network. This computer has no connections to modems or the Internet and cannot be accessed from outside of our physical facility by anyone, even one of our employees. So you can be confident that your credit card number and identifying information are safely and securely stored.

Because our membership database is not connected to the Internet, members who need to provide us with a change of address, email, or telephone number should contact our Customer Service Center at 1 (888) 888-8553.

We Respect Your Personal Privacy
Your privacy is important to us. Any information you provide to us will never be shared with third parties without your explicit permission to do so. When you place an order with ConsumerInfo.Com, you are opting to receive reports, notifications, newsletters, and offers relevant to credit. We send all new members a welcoming email with their membership number as well as a notification email when online credit reports are ready to view or have been viewed.

Customers will occasionally receive supplemental information on new products, services, special offers, and newsletters. If you wish to be removed from these email lists, such communications you receive from us will always contain a link for you to "opt-out" of receiving such communications in the future.

FreeCreditReport.Com knows how imperative it is that sensitive information about you remains confidential, and we will never release any sensitive information (such as Social Security numbers) about our customers to any third party except the providers from whom we obtain reports. And we will never release your credit card number to any third party whatsoever.

FreeCreditReport.Com does not currently exchange other information (such as your name and postal address) with anyone. If you would prefer that we never release even other information about you, such as your email or postal address, to third parties, contact our Customer Service Center at 1 (888) 888-8553.



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